Terms of service

1- HOW DO I KNOW MY SIZE?

Please check the size chart available on each product page before placing your order.

2- CAN YOU SEND ME TWO SIZES TO COMPARE?

We cannot send two sizes for comparison. If the size is not right, you can submit an exchange request within the exchange period, subject to product and size availability.

3- HOW LONG DOES DELIVERY TAKE?

Orders are normally delivered within 2–5 business days across Egypt.

4- CAN I CHECK MY ORDER WHILE THE COURIER WAITS?

Yes. You may inspect your order and confirm that the items, sizes and quantities are correct while the courier is waiting.

5- CAN I RECEIVE ONLY PART OF MY ORDER?

No. An order must be received in full or returned in full to the courier.

6- DO YOU ACCEPT RETURNS?

Yes. Return requests can be submitted within 3 days of receiving your order. We recommend submitting the request on the first day. Every request is reviewed and each returned item is inspected before approval. After the returned item is received and passes inspection, the refund is processed within 7 business days.

7- DO YOU ACCEPT EXCHANGES?

Yes. Exchange requests can be submitted within 7 days of receiving your order. The replacement product and size must be in stock when the request is reviewed. Each order can have a maximum of two return or exchange requests.

8- WHAT ABOUT SALE OR DISCOUNTED ITEMS?

Sale and discounted items are final and cannot be returned or exchanged.

9- HOW CAN I RETURN OR EXCHANGE AN ITEM?

Submit your request through our secure BADDÉL portal. Enter your order number and the phone number used at checkout, then follow the steps. After submitting, use your tracking code to follow the request status.

10- HOW CAN I TRACK MY ORDER?

You can follow your order in detail through MASĀR. Enter your order number and the phone number used at checkout to view the latest order status and updates in one clear place.