Returns

CHECKING YOUR ORDER WITH THE COURIER

You may inspect your order and confirm that the items, sizes and quantities are correct while the courier is waiting.

RETURNS

Return requests can be submitted within 3 days of receiving your order. We recommend submitting your request on the first day. Every request is reviewed and each returned item is inspected before approval. Return shipping costs may be deducted unless CHILLI WEAR sent an incorrect or defective item.

EXCHANGES

Exchange requests can be submitted within 7 days of receiving your order. The replacement product and size must be in stock when the request is reviewed. If your chosen item is unavailable, you can select another available item.

SALE AND DISCOUNTED ITEMS

Sale and discounted items are final and cannot be returned or exchanged.

HOW TO SUBMIT A REQUEST

Submit your return or exchange request through our secure BADDÉL portal. Enter your order number and the phone number used at checkout, then follow the steps. After submitting, use your tracking code to follow the request status.